Job Vacancy!!! Merchant Support Agent (Remote) at Traction Apps

Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

We are recruiting to fill the position below:

Job Title: Merchant Support Agent

Location: Abia (Remote)
Job Type: Contract

Job Closing Date
18th July, 2022.

Role Overview

  • We are looking for driven passionate problem solvers and self-starters to join our team.
  • In this role, you will be responsible for resolving first-level complaints from merchants via social media, emails and phone calls.
  • Also, to be available to take all enquiries from incoming calls and cross-sell Traction’s products and services.

What You’ll Do

  • Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
  • Provide on-site support to customers that use Traction apps products
  • Attend customers’ complaints, enquiries, and resolve issues via phone and first-level support.
  • Work hand in hand with the sales team to carry out deployments and deliver on leads.
  • Prepare and submit daily activity reports including issue resolution, feedback, and performance report.
  • Escalate the issues/complaints to higher authority for solution if needed.
  • Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

What You’ll Need (Requirements)

  • B.Sc Degree preferred
  • At least 1 year experience in a relevant role
  • Thorough understanding of the Fintech industry
  • Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  • Strong communication skills.

Our Values:

  • Ownership: At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate: We are constantly developing and designing solutions
  • Growth Centered ( self and customers): You keep pursuing growth and learning
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven: We see everything we do at Traction on how it will impact our customers
  • Above & Beyond: We don’t just do what’s expected of us; We go the extra mile

Why Traction?

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling the business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events.

Job Application
Interested and qualified candidates should:
Click here to apply online

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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