Job Vacancy!!! Customer Service / Admin Manager at Tempkers Limited

Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Customer Service / Admin Manager

Job Location: Lagos Island,  Lagos
Job Type: Full-time

Job Closing Date
29th August, 2022.

Responsibilities

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer service agents.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.

Requirements

  • Bachelor’s Degree in Business Administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Salary
N50,000 – N80,000 Monthly.

Job Application
Interested and qualified candidates should send their CV to: jobs@tempkers.com using the Job Title as the subject of the email.

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